Why Are My Transactions Syncing Slowly? #
Transaction sync speed depends on your bank and plan tier. Standard plan: 24-hour batch sync. Professional plan: Real-time sync (every few hours). Bank-side delays: Some banks release transactions to Plaid with 12-48 hour lag. Temporary issues: Plaid or bank maintenance can cause delays. Solution: If delays persist beyond 48 hours, check Settings > Bank Accounts for error messages or try reconnecting your bank.
Does Tabby Work Offline or Do I Need Internet? #
Tabby is a cloud-based SaaS platform and requires internet connection to access your data. Why cloud-based: Your data is securely backed up, accessible from any device, and automatically synced across web and mobile. Working without internet: You cannot access Tabby offline. For airplane travel or poor connectivity, download key reports as PDF before going offline. Mobile app: Also requires internet, but receipt photos can be captured offline and upload when connection restores.
Why Is the App/Website Loading Slowly? #
Slow performance is uncommon but can happen. Common causes: Browser cache (clear cookies/cache), Too many browser tabs/extensions (try incognito mode), Large transaction volume (10,000+ transactions may load slower – use date filters), Server maintenance (check status.tabbyai.com for updates). Solutions: Refresh the page, Use a different browser (Chrome recommended), Filter transactions by date range to load fewer at once, Check your internet speed. If persistent, contact support with browser type and screenshot.
What Browsers and Devices Does Tabby Support? #
Recommended browsers: Chrome, Firefox, Safari, Edge (latest 2 versions). Mobile apps: iOS 14+ and Android 10+. Not supported: Internet Explorer (discontinued by Microsoft). Tablet support: Yes, web interface works on iPad and Android tablets. Best experience: Desktop/laptop for heavy bookkeeping work (categorizing bulk transactions, report generation). Mobile for on-the-go receipt scanning and quick transaction review.
Is There a Transaction or Account Limit? #
Transaction limits: No hard limit on transaction volume. Tabby handles thousands of transactions efficiently. Bank account limits: Free plan: Limited accounts. Standard plan: Up to 2 bank/credit card connections. Professional plan: Unlimited connections. Performance note: Accounts with 50,000+ transactions may experience slower initial load times. Use date filters to improve performance. Contact us if you have extremely high volume needs (100,000+ transactions/year).
Can I Access Tabby from Multiple Devices? #
Yes! Tabby is cloud-based, so you can access your account from any device with internet. Use cases: Desktop at office for heavy bookkeeping. Laptop at home for evening review. Phone for receipt scanning on the go. Tablet for client meetings. Automatic sync: Changes made on one device instantly appear on all others. No download required: Everything works through web browser. Mobile apps available for iOS and Android. Login once per device: Stay logged in for convenience, or log out for security on shared devices.
