30-Day Money-Back Guarantee
Refund Policy
We’re confident Tabby will transform how you handle bookkeeping. If it’s not the right fit, we’ve got you covered with our straightforward 30-day money-back guarantee.
Our Promise to You
Try Tabby risk-free for 30 days. If you’re not completely satisfied with your subscription, contact us at support@usetabby.com within 30 days of your purchase date for a full refund.
No questions asked, no hassle. We believe you should only pay for software that genuinely helps your business.
Refund Eligibility
To ensure fairness for all our users, refunds are available under these conditions:
- Request must be submitted within 30 days of your original purchase date
- Applies to first-time purchases of monthly or annual subscription plans
- Your account must be in good standing with no violations of our Terms of Service
- Does not apply to subscription renewals (only the initial purchase qualifies)
How Refunds Work
We’ve made the refund process as simple as possible:
1. Contact Us: Email our support team at support@usetabby.com with your refund request. Include your account email and purchase date if possible.
2. Review & Approval: Our team will review your request and confirm your eligibility, typically within one business day.
3. Processing: Once approved, your refund will be processed within 5-7 business days and credited to your original payment method.
4. Account Access: Upon refund processing, your access to paid features will end, but your data will be retained according to our data retention policy.
Important note: You can use Tabby’s features throughout the 30-day period without affecting your eligibility for a refund. We want you to truly evaluate whether Tabby works for your business.
What's Not Covered
We’ve made the refund process as simple as possible:
- Subscription renewals after your initial purchase period
- Refund requests submitted after the 30-day window has closed
- Partial refunds for unused portions of your subscription term
If you’re unsure whether your situation qualifies, please reach out to our support team. We’re here to help find the best solution for your specific case.
Questions About Our Refund Policy?
Our support team is ready to help with any questions or concerns about refunds, billing, or your Tabby subscription.
This refund policy was last updated in February 2026 and applies to all Tabby subscription purchases.