Money-back guarantee
Try Tabby risk-free. 30 days, full refund, no questions asked.
- 30 full days
- Full refund, not prorated
- No questions asked
- Keep your data 30 more days
Our promise: risk-free, hassle-free
We’re confident Tabby’s AI bookkeeping will save you time, cut accounting stress, and surface financial insights you didn’t know were possible. But we also know new software is a leap of faith — so we offer a 30-day money-back guarantee on every new subscription.
Here’s the deal in plain English:
- Try Tabby for 30 days after your initial purchase, no restrictions
- Use every feature during that window — it won’t affect your eligibility
- Request a refund anytime within 30 days if it’s not working out
- Get a full refund to your original payment method
- Keep access to your data for 30 more days so you can export or switch platforms
The short version
A guarantee that actually feels like one.
30 full days to decide
Counted from your first charge — not your sign-up date. Use every feature the entire time.
No reason required
We won't ask why, try to talk you out of it, or push a discount instead. If you want a refund, you'll get it.
Full refund, no proration
You get your entire subscription fee back — however much or little you used Tabby that month.
Your data isn't held hostage
Export reports and transactions for 30 days after your refund is approved — plenty of time to migrate.
Who this guarantee is for
What you need to know before requesting a refund
To qualify, your request needs to meet these conditions:
- Within 30 days. Counted from the date your first charge was processed, not the date you created a trial account.
- Account in good standing. No fraud, no Terms of Service violations, no misuse of the platform.
- First-time purchase. Renewals and mid-subscription plan upgrades are reviewed case by case, not automatically covered.
- Subscription fees only. The guarantee doesn’t cover payment-processor fees, transaction fees on invoices you’ve already collected, or third-party costs (Plaid, Stripe).
You can use every feature throughout your 30 days without affecting eligibility — we want you to genuinely evaluate whether Tabby fits your business, not tiptoe around it.
The process
Our security incident response
Email support@usetabby.com
Subject line "Refund Request." Include your account email, purchase date if you have it, and a short note that you'd like a refund — that's all, no explanation required.
We confirm eligibility
We check you're within 30 days and in good standing — usually confirmed within 1 business day. Otherwise, approval is automatic.
Refund is processed
Funds are credited to your original payment method within 5–7 business days (up to 10 for ACH). You'll get an email confirmation with the amount and transaction ID.
Optional feedback
We might ask what didn't work — entirely optional, no survey required. It just helps us build a better product.
What happens to your data after a refund
Your data stays in Tabby for 30 days after your refund is approved, so you have time to download financial reports (PDF, Excel, CSV), export transactions for another platform, and notify your accountant. After 30 days, data is permanently deleted per our Data Retention Policy — so export what you need before then.
Need it sooner? Email support@usetabby.com and we’ll prioritize your export.
Transparency first
What's not covered by this guarantee
Outside the 30-day window
Day 31 or later is outside the guarantee, though we encourage reaching out — we may still be able to help.
Subscription renewals
Only your initial subscription is covered — a renewal charged months later isn't automatically refundable.
Mid-subscription plan upgrades
Upgrade fees are typically not refundable, though we'll evaluate each case individually.
Account violations
Accounts flagged for fraud, Terms of Service violations, or misuse are not eligible.
Third-party fees
We refund Tabby subscription fees only — not Stripe, PayPal, or Plaid charges, or invoices you've already processed.
Feature requests
Wanting a feature we don't have isn't grounds for a refund — but we'd genuinely love to hear it at product@usetabby.com.